Meow Zedong replied

539 weeks ago

Hey, Meow here again! I've been away from the community for a while but I'm trying to come back and I can't! lol

I'm having multiple problems and maybe one of you guys can help me out since googling is being unhelpful.

1) My Heavensward pre-order code doesn't work on the PSN store. I've seen a lot of things about this code not working on PS4 (which is what I have) but all those discussions are from last month. Have they still not fixed it even after release?

2) I can't log into the game at all. I registered Heavensward and put in the disc but when I start it up it gets trapped in a loop of 'unable to complete systems check'

I know the PS4 version has had some problems but I've been unable to tell if these known issues are still around, or if I'm just having unique problems.

Any advice?

Maestro Sartori Officer replied

539 weeks ago

Why don't you try downloading it instead. It sounds like theres something wrong with the disc, There was a news item about that, I'll see if I can find it.

http://na.finalfantasyxiv.com/lodestone/news/detail/20f89102813e76a9aae61e6a0e8a30091caf7861

http://na.finalfantasyxiv.com/lodestone/news/detail/dfe1f04d1458e7475c59b9fff9d43a43aac22423

Hope that helps

Archadius Admin replied

539 weeks ago

I'm glad Mae is on the job because when it comes to FFXIV on PS3/4… I don't know my ass from a hole in the ground lol

I hope you make it back soon, Meow! :)
We were wondering what the hell happened to ya!

Maestro Sartori Officer replied

538 weeks ago

So, Meow, you need to keep us updated here. Did you try that, did any of that help? I"ve got lots of ideas.

Meow Zedong replied

538 weeks ago

Couldn't really do much over the holiday weekend unfortunately, and SE tech support is being basically useless.

I've deleted the game and re-downloaded via the disc. I've deleted it again and re-downloaded from the psn store, both with no luck.

I sent SE a new set of e-mails so we will see how it goes.

Maestro Sartori Officer replied

538 weeks ago

Sorry your having so much trouble:( One other thing you could try if you haven't already and I know this is a pain is to do a complete default reset of your ps4. It like starting from scratch when it was new.

Xanathan Member replied

538 weeks ago

Well I feel your pain, I can't get this stuff to work to save my life. That's way I get my wife to do it. What and she doesn't yell to the tech's like I do, she get a lot more done then I.

Maestro Sartori Officer replied

535 weeks ago

So, any progress Meow? I guess no since haven't seen you still…

Archadius Admin replied

535 weeks ago

Stuck in the aether like a certain MSQ character O.O

Meow Zedong replied

527 weeks ago

Haven't been back here in quite a while, because in addition to me being very busy, I didn't want to provide an official update until I was sure what was going to happen. Anyway, an explanation:

After over a month of getting in contact with tech support whenever I had the chance, they basically told me that even though I could play the game completely fine beforehand, my internet connection was just not powerful enough to handle the game after the Heavensward update.

I'm not going to call it quits forever, after all I did drop 120 bucks on the Heavenward collector's edition and it laughs at me every time I see it on my shelf, but for the moment I have cancelled my subscription. I'm working three jobs right now so that my wife doesn't have to work while she gets her masters degree, and I don't have much time for any games anyway.

It's a damn shame, but I will definitely one day return, and with a stronger internet connection apparently. I wanted to thank you all, and Maestro especially, for the great amount of patience and concern involved with trying to get me back in. I will not forget it.

Thanks again, and I hope you all have a great time in Eorzea. I will be back.
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